Terms & Conditions

Terms and Conditions of Use

1. User Agreement:

1.1 By visiting megagrocery.com.au, you agree to our terms and conditions of use, we may from time to time change these terms and conditions and post the updated version on our website. We assume to you agree to the latest terms and conditions at any time you use our website.

2. Account Registration:

2.1 You agree that you provide accurate information, including but not limited to:

  1. Full Name

  2. Full Address

  3. email Address

  4. Phone Number

  5. Alternative Delivery Address (If different from main address)

3. Placing Order:

3.1 We assume that you are fully aware of our terms and conditions, understand what your ordering, agree on price, delivery terms and other related terms and your decision is final. Once order is placed, you cannot change your mind and ask for a refund for.

4. Out Of Stock:

4.1 We reserve the right to inform you immediately if certain items you ordered are out of order. We will offer a refund, or replacement with similar item or offer a store credit that you can use within certain amount of time.

5. Dead Of Arrival (DOA):

5.1 If you receive your parcel DOA, you agree to inform us immediately, send us photos if applicable to help us identify the problem. If we agree that you send the parcel back, we will provide you with a RA (Return Authority) number to accelerate the process. You agree to NOT send the parcel without a RA number as it might get lost. We will then offer you reasonable solutions.

6. Personal Information:

6.1 As stated in our Privacy Policy, we use your personal information to conduct our business and will share such information to third parties unless otherwise enforced by law enforcement authorities.

7. Pricing and Payment:

7.1 You agree to price as advertised, handling and delivery charges, payment terms and delivery terms as set out.

8. General:

8.1 You are responsible with any error in your order, payment, delivery address and any other personal information you provide us that may cause delay or disappointment as your end. We will not refund or replace your goods for change of mind after placing an order. You have the right to ask all questions you may have about any product in mind before placing the order.