We have been working hard to deliver your goods as soon as we can with a semi-automated system in place, we save time and efforts on picking, packing and delivering your parcels. Once items are picked, we double-check the contents before packing them. We make sure you enjoy shopping with us every time. We usually dispatch your parcel within 48 hours of receiving your order to ensure it is not delayed, if there is a situation beyond our control, we ensure that you are informed on a timely basis and we offer reasonable solutions based on circumstances involved.
Once parcels are packed, we get Australia Post or in certain situations other major courier companies pick them up on a timely basis. We then offer tracking of parcels where possible. We also inform YOU when your parcel is picked from our facility and is on its way. To maintain our relationship, we appreciate your feedback on time of delivery, condition of parcel inside and out so that we can improve our system.
Please refer to our Return Policy, in case you receive a damaged parcel or DOA (Death On Arrival). We are always here to help, please contact us before sending a DOA parcel.
If the parcel is very bulky and the address is remote, further postage charges may occur, in which case, we will advise you accordingly.
Methods of delivery
We normally use Australia Post for the majority of our parcels, however from time to time, we use well-known courier companies to ensure your parcel is delivered to YOU on time without any hassle. We advise you of your delivery status until you receive your parcel. With the majority of our products, we offer a flat rate whether you buy one item or 20, you pay one flat rate, however in certain situation where parcel is too bulky and the delivery address is too far, we will inform you of additional charges that are calculated to cover extra freight charges
Places of delivery
We deliver to all destinations in Australia (Except for NT and WA), we are trying to accommodate these two locations when the time is right, we are discussing ways with Australia Post to make this possible. At this stage we are not delivering outside Australia, we apologise for any inconveniences caused to international buyers. Whether you have a P.O Box, residential or commercial address, we are happy to dispatch your goods to you.
If there is a problem with your delivery whether the item arrived dead (DOA), or you received a damaged parcel or there is a delay, we want to know about it. Please refer to the Return Policy for further information. In case you provide the wrong address or you're not available to receive your parcel, you will need to pay delivery and handling charges and a reliable address so that we are able to re-deliver your parcel.
In case your parcel has tracking information, we ensure that you are emailed all the details in a timely manner. You can check your Australia Post Tracking No at https://auspost.com.au/mypost/track/#/Search Couriers Please tracking at https://www.couriersplease.com.au/Tracking or Sendle at https://try.sendle.com/en-au/Sendle-Tracking in order to track your parcels.
You need to ensure that you provide us with a reliable delivery address and phone number so that it is a pleasant experience overall. However, if the address is wrong and/or you are not reachable on the phone number you have provided, your parcel may be returned to us and you incur further handling and delivery charges, we need to work together to avoid such situations, thank you for understanding.